Balliol Property Repair Responsibilities

Repairs we are responsible for:

Repair Response time (working days)

If a fault is found to be through misuse a call out charge of £54.00 first hour then £24.00 per hour thereafter will apply.

If you have the following problem we will respond on the same working day if reported before 11am or the very next working day. If reported Saturday or Sunday we will respond 9am Monday morning:

  • Total loss of electric power(if meter is found to be off a call out charge will apply and you must have contacted your supplier first in case of power cut)
  • Unsafe electrical fitting
  • Total loss of water supply (Contact Northumbria Water first in case water off in your area 0345 717 1100)
  • Total or partial loss of gas supply (if meter is found to be off a call out charge will apply and you must have contacted your supplier first in case of gas supply issues in your area)
  • Blocked flue to boiler
  • No heating or hot water (1 November – 30 April and if gas or electric has been allowed to run out on pre-payment meter and boiler has locked out, a call out charge will apply)
  • Leaking foul drain, soil stack, toilet (If blocked through your misuse you will be charged for unblocking you must only put toilet roll down a toilet and nothing else.)
  • Toilet not flushing (only one toilet in the property)
  • Leak from water pipe, tank or cistern
  • Insecure external window frame or door frame.

If you have the following problem we will respond within seven days:

  • Partial loss of electric power
  • Partial loss of water supply
  • No heating or hot water (1 May – 30 October)
  • Tap cannot be turned
  • Loose or detached banister or hand rail
  • Rotten timber flooring or stair treads
  • Leaking roof
  • Mechanical extractor fan not working

Please use this contact form report a fault