Tenant Repair Responsibilities

What repairs are you responsible for?

You must take care of your home, inside and out, and repair any damage caused by you, your family, your visitors or your pets.

You must report any other repairs to us. This will help us do the repairs as quickly as possible and help stop the damage getting worse.

You must get written permission from us before you carry out any improvements or alterations to your home.

Any fittings or alterations that you make without getting our written agreement will be your responsibility. If you have carried out improvements or alterations without permission, you must still obtain approval from us.

If you do not do a repair that is your responsibility, we may carry out the work and charge you for the cost.

You are responsible for the following:

  • Cleaning away mould caused by condensation
  • Repairing minor cracks in plaster
  • Internal decoration
  • TV aerials
  • Loose screws on cupboards, windows, doors or gate furniture
  • Installing a gas or electric cooker
  • Installing a washing machine
  • Curtain rails
  • External door locks (If any locks are changed you must provide us with a new spare key)
  • Extra keys to your home
  • Re-glazing windows (unless crime number provided)
  • Shower curtains and poles
  • Laminate flooring
  • Loose floor coverings and carpets
  • Bolts or locks to outhouses or garden gates
  • Coat rails or hooks
  • Light bulbs, fluorescent tubes and starters
  • Batteries for smoke detectors
  • Safety chains
  • Door bells
  • Unblocking a sink, bath or toilet
  • Replacing Toilet Seats, Sink and bath plugs and chains.

Other things that are your responsibility to repair are:

  • Willful damage, for example, replacing a door which has been damaged by being forcibly opened because you have lost the keys.
  • Neglect, for example, clearing drainage blocked by you disposing of cooking fat, cotton buds or other items which should not be flushed down the toilet or disposed of in sinks or gullies.
  • Abuse, for example, replacing a toilet system which has been blocked by nappies or toys or replacing damaged internal doors, finishes and fittings.
  • Accident or Negligence, for example, replacing glass smashed by a football. This could also involve the cost of boarding up the window until the glass is replaced.
  • Please note – this list is not exhaustive.

If you leave your home, garden or garage in a state of disrepair or leave behind any belongings or rubbish, we will rectify the situation and charge you for the work even after your tenancy ends.

We can carry out essential repairs such as re-glazing windows or replacement of locks but you will be charged the cost for completing this work.

 We strongly advise you to take out insurance against loss of, or damage to, your belongings, including the cost of re-glazing broken windows and renewing locks.